General Terms and Conditions (AGB)

RockFor You concert agency GmbH

1. Scope

These General Terms and Conditions (AGB) apply to all contracts between RockFor You concert agency GmbH (hereinafter “Organizer”) and customers who purchase tickets for cultural events (e.g. ballet performances, concerts, shows) via the website.

2. Contract Conclusion

The purchase agreement comes into effect when the customer places an order and the Organizer confirms it. By completing the purchase, the customer acknowledges and agrees to these terms.

3. Prices and Payment

All prices are stated in euros and include statutory VAT. Payment is processed exclusively via the payment provider Stripe. No additional service fees apply.

4. Ticket Delivery

Tickets are sent to the customer via email in PDF format after successful payment. A printout or display on a mobile device is required at the event venue.

5. Returns, Cancellations and Right of Withdrawal

According to § 312g Abs. 2 Nr. 9 BGB, there is no right of withdrawal for tickets, as they relate to leisure activities scheduled for a specific date.
Returns or cancellations are excluded unless the event is cancelled or postponed. In such cases, the full ticket price will be refunded via the original payment method within 15 business days.

6. Event Changes

Changes in schedule, artist lineup, or venue do not entitle the customer to return tickets if the overall character of the event is maintained.

7. Liability Disclaimer

The Organizer is not liable for technical issues beyond its control (e.g. server outages, payment provider failures). The Organizer is only liable for damages in cases of willful misconduct or gross negligence.

8. Copyright and Image Rights

All content (photos, videos, texts) on the website and promotional materials is protected by copyright and may not be used without prior written permission.

9. Data Protection

The collection and processing of personal data is governed by our Privacy Policy (see Privacy Policy) and the applicable data protection laws.

10. Jurisdiction and Applicable Law

German law applies. The place of jurisdiction for all disputes is Berlin, unless the customer is a merchant or resides outside Germany.